Microsoft Dynamics 365
Our Microsoft Dynamics 365 course provides comprehensive training in Microsoft's enterprise CRM and ERP cloud solutions. You'll learn to configure, customize, and administer Dynamics 365 applications for sales, customer service, marketing, and operations.
Course Highlights
Skills You'll Gain
- Navigate Dynamics 365 interfaces and tools
- Configure security and business units
- Create and manage custom entities
- Design forms, views, and dashboards
- Implement business processes and workflows
- Manage solutions and deployments
- Integrate with SharePoint and Skype
Our Graduates Work At
Course Curriculum
- Dynamics 365 versions and framework
- Interfaces and customization tools
- Organizations vs environments
- Lab environment setup
- Online vs on-premise setup
- System settings configuration
- Email and Skype integration
- SharePoint integration
- Business unit design
- Security roles configuration
- User and team management
- Hierarchy security
- Dynamics 365 schema
- Custom entity creation
- Entity ownership and properties
- Entity security
- Relationship types and creation
- Hierarchy relationships
- Field mappings
- Solution integration
- Form designer usage
- Quick View/Create forms
- System view customization
- Dashboard configuration
- Workflow implementation
- Business Process Flows
- Custom Actions
- Component administration
- Managed vs unmanaged solutions
- Export/import processes
- Solution patching
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Why Learn Microsoft Dynamics 365?
- Integrated CRM and ERP capabilities
- Strong Microsoft ecosystem integration
- Cloud-based with regular updates
- Good for enterprise solutions
- Various industry-specific solutions
- Clear certification path
- Good job market demand
- Remote implementation possibilities
- Power Platform integration
- AI capabilities
Our Hiring Partners
Top companies where our graduates work
Reviews
Average rating: 4.8/5 (1,000+ learners)
Microsoft Dynamics 365 FAQs
Find answers to common questions about this course
Dynamics 365 is a cloud-based business applications platform combining CRM and ERP capabilities with AI and mixed reality integrations.
Sales, Customer Service, Field Service, Marketing, Finance, Supply Chain Management, Retail, and Talent - with options for industry-specific solutions.
Microsoft offers role-based certifications like Functional Consultant, Developer, and Solution Architect across various Dynamics 365 applications.
Deep integration with Office 365, Power Platform (Power BI, Power Apps), Azure, LinkedIn Sales Navigator, and Microsoft Teams.
CRM modules (Sales, Customer Service) focus on customer relationships, while ERP modules (Finance, Supply Chain) handle back-office operations.
Power Platform (Power Apps, Automate, BI) extends Dynamics 365 with low-code customization, automation, and analytics capabilities.
Highly customizable through configuration (no-code), Power Platform (low-code), and extensions/programming (with SDK and APIs).
The data platform underlying Dynamics 365 providing a unified data model, business logic, and security for all applications.
Subscription-based with user licenses (full, team members) and app/module licenses. Pricing varies by application and organizational needs.
Functional knowledge of business processes, configuration skills, basic understanding of Power Platform, and for developers, .NET and JavaScript.
Ready to Start Your Microsoft Dynamics 365 Journey?
Limited seats available for the next batch
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